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Your server is created as soon as payment clears, usually within a minute. You get an email with your login.

Two ways: by name, like yourname.krillcloud.com (no port needed), or by IP with the port, like IP:PORT. Both are in your welcome email and on your account page. Some launchers and server lists want the IP; include the port.

Java Edition. Start on Paper, Vanilla, Fabric or Forge, and switch type or version later in the panel.

Yes. Plugins run on Paper, mods on Fabric or Forge, and modpacks install from the panel.

No. Pay for RAM, not slots. Set max players to whatever you like in Server Settings.

Yes. Upgrade or downgrade from your account at any time. You only pay the difference, pro-rated for the rest of your billing period.

The server can lag, or crash and restart. Nothing is deleted. You can upgrade any time from your account, and the price difference is pro-rated.

Your server takes one automatic backup every night, and every plan has 2 backup slots, so the last two nights are kept: the oldest unlocked backup is replaced by the newest. Lock a backup and it is never replaced, and you can download copies to your own PC. Backups are stored on the server's own drives, not off-site, so download the ones you care about.

No. Your plan price is locked while you stay subscribed, monthly or yearly. If you change plan, you pay the price of the plan you move to.

Yes. Pay yearly and get 2 months free: the yearly price is 10 times the monthly price. Switch with the Monthly / Yearly toggle on the plans.

Yes, any time, from Billing in your account. Your server runs until the end of the month (or year) you paid for.

Cancel within 14 days and you only pay for the days you used, on monthly and yearly plans. First order? Ask within 48 hours for a full refund. See the refund policy.